Updated: December 20, 2019
The Stash Tea Company is committed to your privacy and ensuring that your personal information is protected. This policy explains the types of personal information we collect, why we collect it, how we use, disclose and protect it and how you can update, manage, export and delete your information
Stash Tea Company, (referred to hereinafter as, “Stash,” or “Company,” or “We,” or “Us,” or “Our”), is a manufacturer, wholesale and retail distributor of loose-leaf and bagged tea and related teaware products (“Products”) located on Our website at www.stashtea.com (“Site”) or offered or marketed through digital channels we control (together with the Site, collectively referred to as “Stash Services”).
By accessing the Stash Services, You agree to comply with this Policy, and that Your visit and use of the Stash Services, and any dispute directly arising out of Your use or misuse, shall be governed by this Policy. We may modify the terms of this Policy at any time in Our sole discretion, by posting amended terms to this Policy to the Site. If We believe a change to the Policy materially affects You or Your use of Our Site, We will send You an email, notifying You of the change made to this Policy.
Your continued use of the Stash Services thereafter shall constitute immediate acceptance of all revised, modified and/or amended terms to this Policy. However, You should review the most up-to-date version of the Policy from time-to-time on the Site. We will notify You of any material changes, amendments or modifications to the Policy through the Site, or through other communication. In the event You choose not to agree and accept the new, modified or amended Terms, You shall cease use of all the Stash Services and provide Us with written notice.
- Navigational Information: Navigational information refers to information about Your computer, device, VPN information, IP address, the date and time of the visit and how long You remained on Our Site, the referral URL (the site from which the visitor has come), the pages visited on Our Site and information about the device and browser (such as, browser type and version and operating system), browser history, and geographical location;
- Personal Information: This refers to full name, email address, phone numbers, payment information, credit or debit card numbers, shipping and billing information, or similar personal identifiers, or any information that can be used to identify You or that We can link to You;
- User Content: Content uploaded or submitted by Users such as feedback, information, comments, emails, images, photographs, videos, notes, sounds, data, posts and suggestions;
- User Information: Information such as name, user name, password, email address, phone number, and address; (collectively referred to as “Data”).
PERSONAL DATA COLLECTED BY STASH TEA
WHAT INFORMATION DO WE COLLECT? We may, depending on Your use of the Services, collect the following Data:
- Personal Information. We collect Personal Information that You voluntarily provide to Us when (1) You create an account to use the Stash Services or place an order for Products through Our Site; (2) when You express an interest in obtaining information about Us or Our Products, or when You sign up to receive emails, marketing, and promotional information from Us; and (3) when You participate in activities on the Stash Services or otherwise contact Us, both online or offline, such as at tradeshows or fairs. The Personal Information We collect can include the following: Your full name, email address, phone numbers, payment information, credit or debit card numbers, personal financial account information, or similar personal identifiers, or any information that can be used to identify You or that We can link to You. All Personal Information that You provide to Us must be true, complete and accurate, and You must notify Us of any changes to such personal information. The Personal Information provided for the Stash Services and Products is stored and managed on servers and third-party hosting services in the United States and other countries, including without limitation, Shopify.
- Navigational Information and UDID. If You are visiting or using the Stash Services, We may automatically collect Navigational Information, such as Your IP address, the date and time of the visit and how long You remained on Our Site, the referral URL, the pages visited on Our Site or related third-party applications, and information about the device and browser (such as, browser type and version and operating system). We may also collect visitor data through third party services such as Google Analytics, in order to better understand visitor behavior, demographics, locations, page views, time spent on the Site or affiliated third-party applications, and other metrics and analytics used to provide and improve the Stash Services. In addition to the information We collect on Our Site, We may also collect Your city location, device model and version, device identifier (or “UDID”), and OS version. This information is primarily needed to maintain the security and operation of Stash Services, and for Our internal analytics and reporting purposes.
- User Content. We also keep a record of Our correspondence with You, including without limitation, any feedback and/or testimonials You have provided to Us, whether online, phone or email, information provided to Our customer service, and/or User Content.
- Online Identifiers. Like many businesses, We also collect information through cookies and similar technologies. We collect devices, cookie identifiers, or others such as the ones used for analytics and marketing, and other similar data. Most web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove cookies and to reject cookies. If You choose to remove cookies or reject cookies, this could affect certain features or services of Stash Services or third-party applications.
- Mobile Device Data. We may automatically collect device information (such as Your mobile device ID, model and manufacturer), operating system, version information and IP address.
- Push Notifications. We may request to send You push notifications regarding Your account or the mobile application. If You wish to opt-out from receiving these types of communications, You may turn them off in Your device’s settings.
- INFORMATION ABOUT MINORS/CHILDREN. We never knowingly collect, sell, share, or store data related to children. The only information we collect, store and use to provide the Stash Services is the Personal Information of the account creator, who must be above the age of 12. Individuals above the age of 12 and below the age of 18 (or the age of majority in your jurisdiction) (“Minors”) shall not be allowed to create an account without the express permission of a legal guardian or parent. If You become aware that Stash has collected Personal Information from a Minor without parental or legal guardian consent, please let us know by contacting us at [email]. To prevent inadvertent disclosure of Personal Information while using the Stash Services, assist in effective use of Information, and ensure appropriate use of the Stash Services, we strongly encourage the parent or guardian of any minor to actively guide any interactions with and/or use of the Stash Services.
- Visit Our Site or order Our Products;
- Interact with Us online, on the phone, through email or on Our Site;
- Interact with Us in person, with Our stores, or at an event or trade show;
- Opt-in to Our direct marketing campaigns, promotions, offers and deals;
- Register with Us through physical registration cards, competition entries, and through call centers;
- Submit User Content;
- Apply for employment with Us on Our Site;
- Post information, comments, testimonials, or reviews online about Us;
- Interact with targeted online content that We or Our service providers provide to You via third-party websites or applications; and
- When You interact with third-party social media such as Facebook and Instagram.
You may have the right to revoke Your consent or to ask Us to stop collecting and/or processing Your Data. You can exercise this right by contacting us at firstname.lastname@example.org.
SHARING OF PERSONAL DATA BY STASH
WHEN WILL YOUR INFORMATION BE SHARED?
- We Never Sell Your Data. STASH DOES NOT SELL, SHARE, LICENSE, OR OTHERWISE SHARE YOUR PERSONAL INFORMATION OR ANY PERSONALLY IDENTIFIABLE INFORMATION WITH ANY ENTITY OR PERSON, EXCEPT AS EXPRESSLY DESCRIBED IN THIS POLICY OR WHEN WE HAVE A LEGAL BASIS TO DO SO, FOR INSTANCE WITH YOUR PRIOR WRITTEN CONSENT OR A COURT ORDER. YOU ALWAYS HAVE THE RIGHT TO WITHDRAW ANY CONSENT YOU PREVIOUSLY PROVIDED BY CONTACTING US AT email@example.com.
Stash and its affiliated entities reserve the right to share information with third-party data controllers, law enforcement agencies and potential transaction partners where Stash and its affiliated entities have a legal basis to do so.
- By Law or Protected Right. We may disclose part or all User Information, User Content and/or Personal Information collected through the Stash Services, if (1) required by law; (2) if We believe that disclosure is necessary to comply with the law; (3) to enforce Our intellectual property rights; (4) to protect the rights, property or safety of Us and Our employees or agents; and (5) if necessary to defend against third-party claims. We may also disclose Data collected when requested to comply with a court order, investigation, subpoena or governmental request. We will notify You of such use, either by a notification on the Site or by email to You.
HOW STASH USES PERSONAL DATA
WHY WE COLLECT DATA AND HOW WE USE IT? We use the Data We collect solely to provide and improve the Stash Services, the Site, sell Our Products, and communicate with You regarding the same. We may, without limitation, use Data to:
- Complete Product Orders. We will need to use Your Personal Information and User Information in order to process and ship Your orders from Our Site, and to inform You about the tracking of Your order.
- Account Maintenance. We may use Your Data to create and maintain Your account with Us, including customer loyalty points for purchases. You may cancel or delete Your account at any time by contacting Us at firstname.lastname@example.org.
- Customer Service. We may use Your Data to provide You with customer service, including responses to Your inquiries, complaints and feedback about Stash Services and Products. Customer service may be done through email, letters mailed or telephone.
- Marketing Communications. If You opt in to receive marketing communications from Us, We may send You information on Our new Products, offerings, promotions, and discounts, and we may use your Personal Information to determine which communications are most relevant to you. You always have the right to opt-out or unsubscribe from any marketing or commercial emails sent from Us, by clicking on the “unsubscribe” link at the bottom of Our emails or otherwise contacting us. You cannot, however, unsubscribe from transactional emails relating to Your account or orders. If You delete Your account, We may retain Your marketing preferences data.
Personalization. In order to improve the Stash Services We combine Personal Information and Data collected from one source (e.g. a website) with data collected from another source (e.g. an offline event), to personalize Your experience with Us. This information gives Us a more complete view of You as a consumer, which in turn, allows Us to serve You better in regards to the following:
1. Websites – We use Data such as User Information, Navigational Information, and/or previous website usage information to improve and personalize Your experience on the Site and applications;
2. Products – We use Data to improve and develop new Products that may be of interest to You;
HOW LONG DO WE KEEP YOUR INFORMATION? We will only keep Your Personal Information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
- When We have no ongoing legitimate business need to process Your Data, We will delete, de-identify it, or anonymize it. If this is not possible (for example, because Your Data has been stored in backup archives), then We will securely store Your Data and isolate it from any further processing until deletion is possible.
- If You have elected to receive marketing communications from Us, We retain information about Your marketing preferences for a reasonable period of time from the date You last expressed interest in Our Products or brand, such as when You last opened an email from Us or ceased using Your Account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. We keep this information for analytics and internal business purposes.
HOW DO WE KEEP YOUR INFORMATION SAFE? We are committed to protecting Your Data and We implement appropriate administrative, technical, organizational and physical safeguards designed to safeguard the information that We collect. For instance, We encrypt all data when in transit. However, no information system can be made 100% secure. This means that We cannot guarantee the absolute security of Your Data. Moreover, We are not responsible for the security of information You transmit to Us over networks that We do not control, including the internet and wireless networks, or the data that is stored on Your device. You should only access the services within a secure environment.
- Secure Sockets Layer (SSL) technology protects Data on Our Site using both server authentication and data encryption, ensuring that user data is safe, secure, and available only to authorized persons. Every time you send Us Your credit card number and Your billing and shipping information, We use the industry-standard SSL technology to prevent the information from being intercepted. We also encrypt Your credit card number when We store Your order.
- Our computer systems are hosted in cloud services that we have selected, in part, based on their representation that they use a firewall, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders.
- If You live outside of the United States, You understand and agree that We may transfer Your Personal Information to the United States. This Site is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in Your own country.
- We store Your Data in a secure operating environment and is only accessible to Stash employees, agents and contractors on a need-to-know basis. Contracts are in place that requires others to keep Your Personal Information private and secure.
- Unique password requirements and limited employee access;
- Destruction, deletion or de-identification of Data;
- Industry standard security protocols;
- Employee training on how to handle sensitive data, breach notice and procedures;
- Secure Technology (SSL), server authentication and Data encryption and use of firewall to host data;
- Designated security coordinator on the Stash team;
- Sub-processors, sub-contractors and third-parties are bound to same security practice obligations;
- Backups; and
- Periodic audits.
- What happened (date of breach is possible, or estimated date of incident, or the date range within which the breached occurred);
- What information was involved (list the type of personal information);
- What We are doing to help resolve or mitigate the issue (and if there was any delay in providing this notice due to law enforcement investigation);
- What You can do to help Us;
- How You can get more information or contact Us;
- Information about what We have done to protect individuals whose information has been breached;
- Advice on steps that the person whose information has been breached may take to protect himself or herself; and
- Information about the steps We have taken to cure the breach and the estimated timeframe for such cure.
ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
- California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits Our users who are California residents to request and obtain from Us, once a year and free of charge, information about categories of personal information (if any) We disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which We shared personal information in the immediately preceding calendar year. If You are a California resident and would like to make such a request, please submit Your request in writing to us at email@example.com or through our request portal.
- If You are under 18 years of age, reside in California, and have a registered account with the Stash Services, You have the right to request removal of unwanted data that You publicly post on the Site. To request removal of such data, please contact Us at firstname.lastname@example.org, and include the email address associated with Your account and a statement that You reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from Our systems.
Mobile Terms of Service
Last updated: Sept. 12, 2022
The Stash Tea mobile message service (the "Service") is operated by Stash Tea (“Stash Tea ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Stash Tea ’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Stash Tea through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Stash Tea . Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18334470726 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Stash Tea mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18334470726 or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Last updated: Sept. 22, 2022
By using the Service, you agree to the terms of this Policy. Stash Tea reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.
ADDITIONAL INFORMATION FOR EUROPEAN RESIDENTS
- Our legal basis for collecting and using information described herein will depend on the User Information and Data concerned, and the specific context in which We collect it. However, We will normally collect Personal Information and Data from You only where We have Your consent to do so, where We need the Personal Information and/or Data to perform a contract with You, or where the processing is in Our legitimate interests is not outweighed by Your data protection interests or fundamental rights and freedoms. In some cases, We may also have a legal obligation to collect and maintain Personal Information and/or Data from You.
- If We ask You to provide Personal Information and/or Data to comply with a legal requirement or to perform a contract with You, We will make this clear at the relevant time and advise You whether the provision of Your Personal Information and/or Data is mandatory or not (as well as of the possible consequences if You do not provide Your Personal Information and/or Data). Similarly, if We collect and use Your Personal Information and/or Data in reliance on Our legitimate interests (or those of any third party), We will make clear to You at the relevant time what those legitimate interests are.
- Processing shall be lawful only if and to the extent that at least one of the following applies:
1. the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
2. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
3. processing is necessary for compliance with a legal obligation to which the controller is subject;
4. processing is necessary in order to protect the vital interests of the data subject or of another natural person;
5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
6. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
- You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your Personal Information, (ii) to request rectification or erasure; (iii) to restrict the processing of your Personal Information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the sharing of your Personal Information. To make such a request, please contact us at firstname.lastname@example.org.
- If We are relying on Your consent to process Your Personal Information, You have the right to withdraw Your consent at any time.
- If You are resident in the European Economic Area and You believe We are unlawfully processing Your Personal Information, You also have the right to complain to Your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
- If You would like to opt out of or unsubscribe from receiving direct marketing communications, You can also use the unsubscribe link contained in the message You have received.
- If You would at any time like to review, delete or change the information in Your account or terminate Your account, You can log into Your account settings and update Your user account; or see information below:
TO EXERCISE ANY OF YOUR DATA PRIVACY RIGHTS, PLEASE:
- Email Us at email@example.com;
- Use Our ‘Contact Us’ link and fill out the online form on Our Site;
- Call Us at a toll-free number +1 800-800- TEAS (8327);
- Send Us Mail to: PO Box 910, Portland, OR 97207;
- To OPT-OUT of marketing emails, choose the Unsubscribe option at the bottom of Our marketing emails or email us at firstname.lastname@example.org.