At Stash Tea our goal is your complete satisfaction. If within 60 days you are not completely satisfied with your purchase, return it for a prompt exchange or refund. Shipping and handling charges are non-refundable.
If there is an error with your order or items arrive damaged, please call Customer Service at 800-800-8327 or 503-684-9725. Our Customer Service department is open Monday through Friday, 8:00 AM-4:00 PM Pacific Time.
You will be required to pay return shipping charges if you want an exchange or refund that was not the error of Stash Tea.
Returns & Exchanges
- Returns because of a Stash Tea error or that are damaged can be sent back to Stash Tea using our convenient pre-paid U.S. Postal Service label. Please contact us at 800-800-8327 or firstname.lastname@example.org for a label.
- If you want an exchange or refund, please use the Return Label from the top of the packing slip to address your package. You can also mail your return to:
- Stash Tea
16655 SW 72nd Ave, Ste. 200
Tigard, OR 97224
- Complete the return form on the back of the packing slip with reason for return and include it in the package with items to be returned.
- Use original carton and packaging materials, if possible. Be certain that products are protected.
- Refunds will be applied to the original credit card used unless otherwise specified and can take up to 10 business days depending on financial institution.