Customer Service FAQ

General Shopping Questions

Do you have a print catalog?
I have shopped at StashTea.com before but can’t login to my account.
I forgot my password. How can I update it?
Where can I find a retailer in my area that sells Stash Tea products?
I am looking for a specific type of tea. Do you know which stores might carry it?
Is your entire collection on your website?
Do you offer Gift Certificates or Gift Cards?
Where can I submit a question or comment to Customer Service?



Do you have a print catalog?

Yes, you can request one or view it online. All the items in our print catalog are available for sale on our website.

I have shopped at StashTea.com before but can’t login to my account.

If you created an account or placed an order on StashTea.com prior to September 2011 you will need to reset your password. We apologize for the inconvenience. We have updated our website and system and for security purposes a new password is required.

Go to My Account, click "Sign in with your Stash Tea Account". Under Existing Customer, click "Forgot your Password?". Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. Please note: the link is only valid for 15 minutes.

I forgot my password. How can I update it?

Go to My Account, click "Sign in with your Stash Tea Account". Under Existing Customer, click "Forgot your Password?". Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. Pleae note: the link is only valid for 15 minutes. If you are still having trouble, please contact Customer Service at 800-800-8327 (8:00 AM-4 PM Pacific Time, Monday–Friday) or email mailorder@stashtea.com and we will help you update your password.

Where can I find a retailer in my area that sells Stash Tea products?

Premium Stash Tea in tea bags is available in many grocery and specialty stores throughout the United States and Canada, as well as select international locations.

Stash Tea is available at the following national and larger store chains: Albertsons, Cub Foods, WinCo, Fred Meyer, Kroger, Safeway, Smiths, Target, Walmart, Winn-Dixie, Wegmans and many others.

Stash Tea is also carried by many smaller, independent grocery and natural foods stores.

I am looking for a specific type of tea. Do you know which stores might carry it?

We do not have inventory information for specific teas at this level. All of our teas are available for sale on our website. If you are looking for a particular item and cannot find it in your local store; please order it off our website or through our 24/7 order line at 800-826-4218.

Is your entire collection on your website?

Yes, everything Stash Tea currently has available is available for purchase on our website. If there is something you cannot find, please call Customer Service at 800-800-8237 (8:00 AM-4 PM Pacific Time, Monday-Friday) or email mailorder@stashtea.com.

Do you offer Gift Certificates or Gift Cards?

We currently do not offer gift certificates or gift cards for sale on StashTea.com. If you have a gift certificate purchased prior to September 2011 you wish to use, please call Customer Service at 800-800-8327 (8:00 AM-4 PM Pacific Time, Monday–Friday).

Where can I submit a question or comment to Customer Service?

Our contact information is located here.