Placing an Order

 

Promotion Codes

Stash Tea promotion codes can be redeemed in the Promotion Code field in checkout, on the right-hand side. A promotion code reduces your basket subtotal only and does not apply toward shipping and handling or sales tax. Promotion codes cannot be applied to previous purchases. You can receive special promotions announcements by signing up for our newsletter in the form located on the bottom of our website.

Payment Options

StashTea.com accepts Visa, MasterCard, Discover and American Express. We also accept debit cards with a Visa or MasterCard logo.

Telephone Order Policies

For the most efficient service we suggest you place your order online. If you prefer placing your order by phone, please call 800-826-4218.

International Orders

Please contact us at international-sales@stashtea.com.

Large Orders and Gifts for Businesses

To inquire about discounts on business gift orders totaling more than $1000, please email help@stashtea.com.

Can I save the items in my cart?

By creating an account, items will stay in your shopping cart until you place an order. However, to keep track of items you would like to purchase, our recommendation is to add them to your wishlist. Click on the heart icon below a product image to save that item to your list. You must have an account to use this feature.

How do I know if my order was processed?

As you place your order, please make sure the email address you enter is correct. If you have successfully placed an order, you will receive a confirmation email within an hour. You will receive another email when your order ships. Please allow emails from help@stashtea.com through your spam filter.

Can I send items to multiple addresses in one order?

No, you can only process one shipping address per order.

What do I do if I entered the wrong shipping address?

You can contact us to cancel your order or change the shipping address. We cannot make changes to the items purchased.

If your order has already left our distribution center, there is a $12 processing fee to have the shipping address changed if your order shipped UPS. If your order shipped Postal Service, we can re-ship your order for $7.95 once the order shipped to the incorrect address has been returned to us.

Gift Wrap

Gift Wrap is $3.00 per order. You can add gift wrap and a gift message to your order when reviewing your cart; these options are located on the right-hand side. Adding gift wrap will hide prices on the packing slip.

Gift Message

Gift Messages are free. You do not need to purchase gift wrap to include a gift message with your order. Entering a gift message will hide prices on the packing slip.

Can you cancel my order?

Contact Customer Service as soon as possible at 800-800-8327 or help@stashtea.com to notify us that you would like to cancel your order. In most cases, we can cancel your order as long as it has not already been processed by our distribution center. Customer Service is available by phone Monday-Friday between 8:00 AM-4:00 PM PST.